Terms & Conditions
General
Any instruction to proceed with or any payment received for all, or part of the works proposed, will be taken as acceptance of these terms and approval of the full proposal.
1. Pricing
a. Proposal pricing is valid for 60 days.
b. Proposal pricing is based on the project duration stated in the proposal or, if none is stated, delivery within 9 months from deposit. Where the project extends beyond this duration, a pro rata monthly retainer will be charged for director oversight and project management (see S1 and S3).
c. Prices are accurate as of contract/proposal date and will be maintained for products currently in stock. Many consumer electronics products are sourced via US supply channels or are otherwise affected by evolving economic conditions. Upon notice to Buyer, Seller may increase the total price to account for tariffs, duties, levies, or costs associated with the withdrawal of tariff/duty preferences under a trade agreement or otherwise. Any increase will be strictly limited to the costs incurred as a result of the additional import charges.
d. We reserve the right to revise the project equipment costs according to supplier price increases. Any such increase will be notified in writing prior to procurement.
2. Payment
Standard project payment terms are as follows:
a. Payment for equipment required in advance. Equipment will be ordered on receipt of cleared funds.
• 30% equipment deposit on appointment for First-Fix materials and enabling works.
• 50% equipment payment prior to procurement of 2nd-Fix and AV Rack materials.
• 20% equipment balance prior to system commissioning.
b. All labour costs are invoiced monthly in arrears according to project timesheets.
c. A monthly cost tracker will illustrate budget vs actuals for labour to date.
d. Small works / fast-track projects require 100% equipment deposit on appointment.
3. Late Payment
a. Invoices are payable in accordance with the agreed payment schedule.
b. If an undisputed invoice remains unpaid for more than 7 days after its due date, we may pause work until payment is received. We will always aim to resolve matters amicably before taking this step.
c. Interest may be charged on overdue amounts at 4% above the Bank of England base rate.
d. Any delay caused by non-payment may result in an adjustment to the project timeline.
4. Labour Pricing
a. Labour hours are estimated based on efficient and unimpeded progress, and information made available at the time of the proposal. These hours will be invoiced monthly in arrears based on time incurred. Any work in addition to the estimate will be charged pro rata at the applicable service rates.
b. Delays outside our control may result in exceeded budgets and will be invoiced accordingly. We will notify you where reasonably practicable before exceeding estimated labour budgets. Examples of delays outside our reasonable control include third-party contractor delays, late information or approvals, restricted access to site, or changes to the agreed scope.
5. Changes to Scope
a. Any changes to the agreed scope of works must be confirmed in writing.
b. Changes may affect cost and/or programme, and we will always provide clarity before proceeding.
6. Events Outside Our Control
a. We are not responsible for delays caused by events beyond our reasonable control, such as supply chain disruption, government action, or labour shortages.
b. If such events occur, the project programme will be adjusted accordingly.
7. Expenses
a. Travel / mileage expenses relating to the delivery of the project will be recharged to the client.
b. Parking charges incurred on site will be recharged to the client.
c. We reserve the right to recharge equipment storage fees for projects exceeding the agreed delivery timeframe (9-months unless agreed otherwise). Storage charges will only apply following written notice.
8. Expenses – Works Outside the UK
a. Travel costs will be recharged at cost.
b. Excess baggage costs for the transport of tools and small sundry items will be recharged at cost.
c. Accommodation costs will be recharged at cost. Minimum 3-star hotel standard. Separate rooms per person.
d. A subsistence fee of £30 per person per day will apply.
e. Equipment VAT / Import Duties may be payable and will be recharged at cost.
f. Equipment warranty claims may require equipment to be returned to the UK. Any associated costs may be recharged.
9. VAT
a. All prices and totals in our proposals exclude VAT.
b. VAT at the prevailing standard rate (currently 20%) is applicable for the sale of goods and services within the UK.
c. Reduced rate VAT eligibility may apply to some projects, e.g. new construction. On eligible projects, reduced rate VAT may only partially apply to our scope. See HMRC guidelines for full details.
d. Where the client requests that a reduced or zero rate of VAT is applied, it is the client's responsibility to ensure that the project and the relevant works are eligible in accordance with HMRC guidance, and to provide suitable evidence of eligibility before invoicing. Until satisfactory evidence is received, we may invoice at the standard rate.
e. If HMRC determines that the reduced or zero rate did not apply, the client must reimburse Inspired Dwellings for the difference between the VAT charged and the VAT due at the standard rate, together with any interest or penalties charged by HMRC as a result.
10. Ownership of Equipment
a. Ownership of equipment supplied remains with us until it has been paid for in full. Until ownership passes, the equipment must not be sold, transferred, or removed from site without our written consent.
b. Risk passes to you once items are delivered to site, whether or not installed.
11. Ending the Agreement
a. Either party may end this agreement if the other commits a serious breach and does not remedy it within 14 days of written notice.
b. If the agreement ends early:
(i) Payment is due for work completed to date.
(ii) Payment is due for equipment already ordered.
(iii) We may recover reasonable costs incurred as a result of early termination.
12. Project Completion
a. Inspired Dwellings will arrange a single project handover meeting with the client to review the completed works and offer a demonstration of the installed systems.
b. Practical Completion occurs when all systems are installed, configured, and operating so the homeowner can use the home for normal day-to-day living, with only minor outstanding items remaining that do not materially affect functionality, reliability, comfort, or safety, or when the client moves into the property, whichever happens first.
c. Following Practical Completion:
(i) The client may provide a written snagging list within 14 days.
(ii) If no snagging list is provided within 14 days, the works shall be deemed accepted.
(iii) We will address notified snagging items within a reasonable timeframe.
d. Minor outstanding items shall not delay Practical Completion or final payment unless they materially affect system operation.
e. The installation warranty period shall commence from the date of Practical Completion.
f. Delays or defects attributable to third-party systems shall not prevent Practical Completion of our works, provided our own systems are otherwise installed and functioning in accordance with the agreed scope.
g. Services scheduled to take place after Practical Completion, such as the lighting scene-setting walkthrough (see S8) or as-built drawings, do not form part of the works required for Practical Completion and do not delay payment of the completion invoice.
h. Where part of the works (for example an outbuilding, annex or external area) is completed later than the remainder of the property, Practical Completion of the main works shall occur in accordance with 12(b) and shall not be delayed by the outstanding section. Each later section shall reach Practical Completion separately when it meets the requirements of 12(b). Clauses 12(c) to 12(g) shall apply to each later section from its own date of Practical Completion, and the installation warranty for that section shall run from that date.
13. Warranty
a. Inspired Dwellings will warranty defects in its installation works for a period of 12 months following Practical Completion of our works. This installation warranty applies only to equipment and materials purchased from and supplied by Inspired Dwellings and does not extend to the installation of any items supplied by the client or by third parties.
b. All hardware warranties are offered by manufacturers as per the manufacturer’s standard terms and the duration of such warranties is based on the date of purchase by Inspired Dwellings. Typical manufacturer warranties do not include uninstallation, shipping & handling, loan equipment, and reinstallation.
c. Where a fault arises from our installation workmanship, this will be remedied at no cost during the warranty period. Where a fault arises from a manufacturer defect during the installation warranty period, we will remove the faulty item and install the repaired or replacement item at no cost to you. After the installation warranty period, where a manufacturer’s warranty continues (for example, an extended multi-year manufacturer warranty), the repaired or replacement item will be provided under that warranty, but labour and shipping costs for removal and reinstallation may be chargeable.
d. Warranty repairs are carried out during normal business hours and are subject to engineer availability. The warranty does not include out-of-hours cover or priority response. Enhanced support, including out-of-hours cover and priority response, is available through a separate Service Plan.
e. Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.
f. Projects outside the UK. Unless stated otherwise in the proposal, equipment for projects outside the UK will be supplied to the client at a UK delivery address, and shipping, import duties, VAT and any other costs of exporting the equipment are excluded. In the event of faulty equipment or a warranty claim, the client is responsible for returning the equipment to us in the UK and for collecting the repaired or replacement item. Whether labour, travel and other expenses for warranty work outside the UK are covered will be confirmed in the proposal or agreed with the client at the time; where they are not covered, they will be charged in line with sections 4 and 8.
g. Environmental operating conditions including temperature and moisture. Warranties do not cover equipment that has been operating in locations with an ambient temperature above 23°C, as this can damage key components and shorten the life of the equipment. Adequate ventilation or cooling of equipment locations is the client’s responsibility (see 21(e)). Equipment must also be kept free from moisture.
14. Subcontracting
a. Inspired Dwellings Ltd reserves the right to employ subcontractors. Subcontractors working on security-sensitive systems, for example intruder alarm, CCTV or access control, will be security-screened in compliance with BS 7858.
b. Compliance with Standards: All works will comply with relevant British and European standards, including but not limited to BS EN 50131 and PD 6662 for intruder alarm systems.
15. Our Responsibility
a. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be excluded.
b. Subject to this, our total liability arising in connection with the project (whether in contract, negligence, or otherwise) shall not exceed the total amount paid to us under the agreement.
c. We are not responsible for indirect or unforeseeable losses, such as loss of profit, business interruption, or loss of data.
16. Standard Scope and Exclusions
Pricing in the proposal is based on our standard scope and exclusions detailed in Schedule 1. Unless stated otherwise in the proposal, the standard scope and exclusions set out in Schedule 1 shall apply and form part of these terms. Where there is any conflict between the proposal and Schedule 1, the proposal shall take precedence.
17. Integration with third-party systems
Third-party systems include equipment, software or services provided by others, including but not limited to lighting, HVAC, security, gate automation, networking, audio-visual or control systems.
17.1 Familiar Third-Party Systems
Where we are required to integrate with familiar third-party systems, the following apply:
a. All elements of third-party systems are to be supplied and installed by others.
b. We rely on accurate and complete technical information, including integration protocols, network details and access credentials, being provided by the relevant contractor, supplier or manufacturer in a timely manner.
c. All third-party systems must be commissioned and proven to be fully working, independently of our systems, prior to integration.
d. We are not responsible for faults, defects, incorrect installation, inadequate commissioning, incompatible equipment or other issues within those systems.
e. Where additional investigation, testing, troubleshooting or remedial work is required because of a third-party system or component, this work will be charged at our prevailing hourly rates, together with any associated costs, whether or not the underlying fault was initially believed to relate to our system.
f. Changes made to third-party systems after integration, including software or firmware updates, may affect integration. Time required to restore integration will be charged at our prevailing hourly rates.
g. Delays or defects attributable to third-party systems shall not prevent Practical Completion of our works (see 12(f)).
17.2 Unfamiliar Third-Party Systems and Bespoke Systems
Where we are required to integrate with unfamiliar third-party systems, or are creating a bespoke system for the client, the following apply:
a. The provisions of 17.1 also apply.
b. We will estimate a high/low price range for installation. This range is an estimate and not a fixed price.
c. If the high estimate is exceeded, further time will be charged at 75% of our usual hourly rate.
d. We will notify the client before the high estimate is reached.
e. Where full integration proves not to be technically achievable, time spent up to that point remains chargeable.
17.3 Heating and Cooling Systems
Compatible heating and cooling systems (for example Polar Bear or Heatmiser) can be integrated with the smart home control system to further unify the control of all systems into a single app. Where such integration is included, the following apply:
a. The provisions of 17.1 also apply.
b. Careful coordination and design development will be required with the project's heating and cooling specialists. The cost proposed for heating and cooling integration should therefore be considered a Prime Cost (PC) Sum and may be adjusted once the final design is confirmed.
c. At all times, a back-up and independent means of heating and cooling control must be available to the client as a standalone system, so that the smart home control system is not the only means of control.
d. Unless included in the proposal, floor probes and thimble air temperature sensors are supplied for installation by others. All other elements of the heating and cooling systems, including manifolds, manifold valves, actuators, thermostats and wiring centres, are to be supplied and installed by others.
e. Stable, high-performance internet access is required for commissioning and ongoing functionality (see 21(a)).
f. Integration is limited to the functions made available by the manufacturer's integration interface. Not all features of the heating or cooling system's own app may be available through the smart home control system.
g. The design, sizing, zoning, performance and energy efficiency of the heating and cooling systems are the responsibility of the heating and cooling specialists.
18. General exclusions
Unless specifically stated, this proposal does not make any provision for:
a. Supply of Utilities like Broadband Internet or TV services (BT, Virgin, Sky etc) or the administration of the client’s utility accounts. Cabling provisions for all utility services eg phone lines are to be supplied and installed by others.
b. Disposal of Waste, for example equipment packaging, or old equipment.
c. Builders’ works necessary for enabling the Inspired Dwellings installation, for example reinforcing of walls to support TV brackets, or as necessary resulting from the works, for example making good or decoration.
d. Access equipment, for example scaffolding or elevated working platforms necessary to provide safe working access to the location where equipment is to be installed.
19. Data & Privacy
a. To carry out remote support, updates, monitoring and maintenance of the installed system, Inspired Dwellings may enable remote access to the systems installed as well as third-party hardware connected to the data network. Remote access is enabled by default; however, you may opt out at any time by letting us know.
b. We process personal data in accordance with our Privacy Policy. Where CCTV systems are installed, the client is responsible for compliance with applicable data protection laws in relation to recorded footage.
20. Liability & Insurance
a. We maintain appropriate insurance cover for the works we carry out, including:
(i) Public Liability Insurance (minimum £5,000,000 cover)
(ii) Employers’ Liability Insurance as required by law
b. Evidence of insurance can be provided upon request.
c. We are responsible for insuring our own tools, equipment and materials until delivered to site.
d. The client remains responsible for insuring the property and its contents. We recommend that your building insurer is notified before works commence.
e. This agreement is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
21. Site & Client Requirements
a. Internet access. Stable, high-performance internet access is required for the commissioning, remote support and ongoing functionality of all systems. Supply of the broadband service is excluded unless specifically stated in the proposal (see 18(a)). Remote access, notifications and app control depend on the speed and reliability of the internet connection provided.
b. Access to work areas. Our pricing assumes clear, unimpeded and safe access to all installation areas throughout the works, including the route from the delivery point to each installation position, suitable for the size and weight of the equipment being installed. Additional time or return visits caused by restricted or obstructed access will be charged at our prevailing hourly rate.
c. Safe working access. Our installation allows for working from a standard stepladder. Where a position cannot be safely reached in this way, safe working access (for example scaffolding, towers or elevated working platforms) is to be provided by others (see 18(d)). Where additional operatives are required, these will be charged accordingly.
d. Commissioning visits. Unless stated otherwise in the proposal, costs allow for a single commissioning visit for each system, on or before Practical Completion. Additional commissioning visits required because the site is not ready, works by others are incomplete, or at the client’s request will be charged at our prevailing hourly rate.
e. Manufacturer installation requirements. System performance and manufacturers’ warranties depend on equipment being installed and operated in accordance with the manufacturer’s recommendations, including ventilation, temperature, moisture and environmental conditions. Where these depend on the building or on works by others (for example ventilation or cooling for equipment locations), they are to be provided by others.
f. Client-supplied equipment. Where the client supplies equipment for us to install or integrate:
(i) It must be delivered to site in good time to suit the programme. Delays caused by late supply may be charged.
(ii) The client is responsible for confirming that it is compatible with our systems and the proposal. Time spent on incompatible or faulty items will be charged at our prevailing hourly rate. Practical completion shall not be withheld in the instance that a client supplied item is not working or causing our systems not to work effectively.
(iii) It is installed at the client’s risk and is not covered by our installation warranty (see 13(a)). Any manufacturer’s warranty remains between the client and their supplier.
(iv) Our pricing is based on the item described to us at the time of the proposal. Where the item supplied differs materially (for example, a larger TV than specified), additional labour or equipment will be charged accordingly.
Schedule 1 – Standard Scope and Exclusions
This Schedule forms part of the Terms & Conditions. Unless stated otherwise in the proposal, the following standard scope and exclusions shall apply.
S1 Director Oversight
• A director of Inspired Dwellings will provide senior oversight of the project from deposit to Practical Completion, acting as the point of escalation for the client and project team and ensuring the works are delivered in line with the agreed design, programme and proposal.
• The director oversight fee is a fixed fee based on the project duration at the time of agreement, as set out in 1(b). Where the project extends beyond this duration, a monthly retainer will be charged for each additional month, calculated pro rata from the director oversight fee.
S2 Design
• Inspired Dwellings produce detailed plan drawings and cable schematics to support the first-fix contractor, and our own installation teams to install your smart home system exactly as intended. These drawings are produced well before the first-fix installation commences and are presented for review and development alongside the project design team. The design cost is a fixed price made up of the hours for the initial design plus an allowance of half those hours again for amendments. For example, a 30-hour design fee comprises 20 hours for the initial design and 10 hours for amendments.
• The drawings provided will be indicative layouts only. Detailed setting out & coordination with third-party elements is excluded, being typically undertaken by the Project Architect or Interior Designer.
• Any additional design time will be charged at our hourly rate and invoiced monthly.
• Ongoing design and project management development and coordination is then provided under a separate fee — see S3 Project Management.
• An optional final “as built” drawing version can also be produced to capture any on-site amendments for your records and also enable the most efficient ongoing support of your system.
• All drawings, schematics, programming configurations and design documentation remain our intellectual property. A licence for use is granted upon full payment.
S3 Project Management
• The project management fee is based on the project duration at the time of agreement, as set out in 1(b) or, if none is stated, delivery within 9 months from deposit.
• Where the project extends beyond this duration, a monthly retainer will be charged for each additional month, calculated pro rata from the project management fee.
S4 First-Fix
• Bulk cable is supplied by Inspired Dwellings for first-fix installation by the main contractor or project electrician.
• Allowances for first-fix cabling are based on an average standard 40m length per run.
• Inspired Dwellings assumes that first-fix works include but are not limited to; installation of all first-fix cabling, installation and supply of standard back boxes, installation of non-standard back boxes, cutting out of speaker holes both in wall and in ceiling, containment and setting out of cabling as per Inspired Dwellings design & labelling of all cables according to the documentation provided by Inspired Dwellings.
• The installation of Invisible Speakers and Discrete Opening Speakers requires close cooperation with the building contractor and other trades. The building contractor will be responsible for preparing the speaker cutout and providing a suitable mounting pattress carefully set in a position that ensures the installed speaker is in alignment with the finished wall or ceiling surface. Inspired Dwellings will then assist with the installation and test the speaker. The finished surface will be made good and decorated (by others). Detailed instructions on the installation method and suitable plaster materials are included with the product.
S5 Second-Fix
• Inspired Dwellings will carry out the second-fix installation, terminating and testing both ends of the cable, ready to connect to equipment. Testing requires that the first-fix installer has correctly labelled the cables as specified in the Inspired Dwellings design. Testing is for new cable as specified in the Inspired Dwellings design. Testing of existing cable is not included unless specifically stated or agreed in the proposal. Where existing cable is to be incorporated into our system, a fee for testing it will ordinarily be included in the proposal.
• Unless stated otherwise, socket faceplates are white or black plastic. Metal finish plates are to be supplied by the main contractor or can be provided at additional cost.
S6 Wi-Fi Networking
• Inspired Dwellings will supply, install and configure the network equipment specified in the proposal, which may include routers, firewalls, network switches, modems, and wireless access points.
• The system is designed to support the products in this proposal and general domestic usage. It is not designed for commercial, high-density or business-critical use unless specified in the proposal.
• Wi-Fi coverage is designed around the building layout and construction known at the time of design. Later changes to layout, materials or finishes (for example metal, mirrored glass or foil-backed insulation) may affect coverage. As can environmental factors including temperature and moisture.
• The system is designed to be managed by us. Changes made to the network configuration by the client or third parties may affect system performance, and time spent diagnosing or rectifying such changes will be charged at our hourly rate.
• Time required to facilitate third-party usage of, or integration with, this network will be charged at our hourly rate.
• Supply of the broadband service is excluded unless specifically stated in the proposal (see 18(a)). Network performance is limited by the speed and reliability of the internet connection provided.
S7 AV Rack Build
• Inspired Dwellings will pre-build, wire and test the AV rack off-site at our workshop before delivery to site. Labour charges assume off-site rack build and testing.
• A suitable location for the rack is to be provided by the client or main contractor, with adequate clearance for access, maintenance and airflow. Where the rack is housed in a cupboard or enclosed space, suitable ventilation or cooling is to be provided by others.
• The rack must be kept in a dry environment at a temperature of 23°C or less. Heat generation details for the rack can be provided on request.
• Dedicated power at the rack location, including unswitched sockets on a dedicated circuit, is to be supplied and installed by the electrical contractor.
• All first-fix cables are to be routed to the rack location, correctly labelled as specified in the Inspired Dwellings design and left with sufficient length to allow termination.
• Changes to the size or location of the AV rack may be chargeable.
• Delivery and positioning of the rack assumes clear, level access to the rack location. Any additional handling, lifting equipment or return visits required due to restricted access will be recharged at standard rates.
• No allowance has been made for third-party equipment.
• An uninterruptible power supply (UPS) is not included unless specified in the proposal.
S8 Lighting Systems
• Lighting Control Systems Design. If a lighting control system is required, all information regarding specific drivers or transformers for lighting circuits will be provided to Inspired Dwellings by the building contractor, lighting designer or client no later than six weeks before the due date for completion of the lighting control design package, preferably in spreadsheet format. Inspired Dwellings is not responsible for sourcing this information.
• Lighting Control Systems Installation:
• The electrical contractor is responsible for determining and installing the correct cabling to each light fitting to correlate with the drivers specified and their positions, whether local or remote.
• Unless stated otherwise in the proposal, Inspired Dwellings will supply DIN rail lighting control panels. Each panel is fitted with a main isolator, individual RCBOs and DIN rail terminal blocks, with the mains wiring from each RCBO.
• The control hardware (dimmers, relays etc.) should be installed and labelled by the electrician to match an accompanying connection schedule.
• The site electrician is to complete the incoming supply connection and the final termination, testing and labelling of the lighting circuit cables.
• Ghost-wired enclosures, in which the circuit cables are pre-wired to sacrificial terminal blocks and the control modules are fitted later on site, are not supplied as standard and will only be provided where specifically stated in the proposal.
• Any protective devices required in addition to those fitted within the panel are to be supplied and installed by others.
• All other mains voltage wiring and connections are to be carried out by the electrical contractor, including the connection of lighting circuits within lighting panels. 0-10v dimming wiring and connections, or similar circuit control wiring (e.g. DALI, DMX, DSI) are also to be carried out by the electrical contractor.
• Circuit connections are to be made according to the connection schedule provided by Inspired Dwellings Ltd. Once the mains voltage and control connections are complete, the panels should be energised and each circuit tested by the electrical contractor to ensure conformity to the connection schedule. Inspired Dwellings will then complete the control BUS cabling and/or network connections, install the control processor and test the operation of the system.
• Inspired Dwellings Ltd reserves the right to charge for any extra time taken to configure the lighting control system due to the issued Inspired Dwellings Ltd schedules not being followed.
• Scene Setting / Programming.
• Practical Completion of the lighting control system is achieved once the system is installed, commissioned and programmed to our standard base configuration, with pre-set scene levels sufficient for full functional use of the property.
• Following a period of occupancy, we offer one scene-setting walkthrough session up to four hours unless otherwise stated in the proposal, with the client or their representative within 12 months of Practical Completion. The walkthrough is a separate service and does not form part of the works required for Practical Completion (see 12(g)). Charges may apply if this is required outside of standard working hours.
• Any programming changes requested beyond the standard base configuration and the single scene-setting session are treated as additional works, chargeable at standard rates.
S9 Window Treatments
• Where window schedules are not available at the time of the proposal, or fabric selections have not been finalised, the installation time quoted is a Prime Cost (PC) sum. Final costs are subject to the final window schedule, as-built site dimensions, fabric choice and functionality requirements.
• Final measurements for manufacture will be taken on site once window frames, reveals, pockets and ceiling finishes are complete. Made-to-measure treatments and fabrics cannot be cancelled or returned once ordered.
• Installation is dependent on others ensuring correct cable positions, preparing pockets for installation, providing suitable fixings (for example timber noggins) and ensuring side channels are level and straight.
• Power supplies for motorised treatments are to be supplied and installed by the electrical contractor at the positions specified in the Inspired Dwellings design.
• Site conditions must be suitable for installation: clear, clean and dust-free. Where conditions are unsuitable, return visits will be charged at standard rates.
• Fabric samples are indicative only. Minor variations in colour, texture or pattern between batches are normal and are not considered a defect.
S10 CCTV
• Inspired Dwellings will supply, install and configure the CCTV equipment specified in the proposal, which may include cameras, a network video recorder (NVR), storage and the viewing app.
• One set of client alignment customisation is included following installation. Further adjustments will be charged at our prevailing hourly rate.
• Colours and finishes will be as per the visual in the proposal and the information page in the design pack.
• Installation is dependent on others ensuring correct cable positions, providing suitable back boxes or fixings at each camera position, and completing external finishes (for example render or cladding) before cameras are fitted.
• Cameras and associated equipment must be positioned so they are easily accessible for installation and future maintenance. Installation is based on standard mounting heights that can be safely reached from a stepladder by one person. Positions requiring additional operatives will be charged accordingly. Positions that cannot be safely reached in this way require safe working access, for example scaffolding, to be provided by others (see 21(c)).
• Site conditions must be suitable for installation: clear, clean and dust-free. Where conditions are unsuitable, return visits will be charged at standard rates.
• Remote viewing and notifications depend on the internet connection provided (see 21(a)).
• Image quality depends on lighting, weather and camera position, and performance at night or at distance is limited. Facial or number-plate recognition is not guaranteed unless specified in the proposal.
• Recording retention depends on the number of cameras, resolution and recording settings configured at commissioning, and on the storage capacity supplied.
• Integration with a third-party monitoring company will be charged at our prevailing hourly rate.
• The client is responsible for ensuring that camera positions and the use of recorded footage comply with data protection law, including where cameras capture neighbouring property or public areas (see 19(b)).
• CCTV, alarm and smart home systems are designed to reduce risk and improve comfort, but no system can guarantee uninterrupted operation. While we take reasonable care in design and installation, we cannot guarantee that the system will prevent theft, damage or other incidents.
• Any liability in relation to CCTV, alarm or other security systems shall be subject to the overall responsibility limits set out in these terms (see 15 and 20).
S11 Alarm
• Inspired Dwellings will supply, install, programme and commission the intruder alarm system specified in the proposal, which may include a control panel, keypads, detectors, sounders and the user app.
• The quantity of motion and door/window sensors required will be subject to an on-site survey and review of the project door/window schedule and should therefore be considered a Prime Cost (PC) sum.
• Costs may change where doors or windows require special fitting of sensors due to their size, position, material (for example metal or aluminium frames), wiring route or frame gaps.
• Where wired door/window contacts are specified, cables are to be installed to each position at first fix by the contractor, coordinated with the door and window installer before frames are fitted.
• A dedicated unswitched fused spur at the control panel location is to be supplied and installed by the electrical contractor.
• The system will be designed and installed in accordance with the standards set out in 14(b). Prevailing National Security Inspectorate (NSI) requirements may affect installation costs.
• Detector selection is based on information provided at design stage, including pets. Pet-tolerant detectors reduce, but do not eliminate, the risk of false alarms.
• Connection to an Alarm Receiving Centre (ARC), keyholding and police response are not included unless specified in the proposal. Any monitoring contract is between the client and the monitoring provider, and integration with a third-party monitoring company will be charged at our prevailing hourly rate.
• Final commissioning can only take place once doors, windows and finishes are complete and the site is clean and secure.
• The client is responsible for keeping user codes secure and for false alarms caused by user error.
• Regular maintenance is required to keep the system compliant and to meet insurer or police-response requirements. Maintenance is not included unless a separate maintenance agreement is in place. We recommend that the client checks their insurer's requirements before installation.
S12 Door Entry
• Inspired Dwellings will supply, install and configure the door entry system specified in the proposal, which may include external call stations, internal answering panels, video intercoms and the smartphone app.
• Costs are for a single commissioning event of all intercoms on or before Practical Completion (see 21(d)).
• Where applicable, an allowance of up to two hours has been made for integration with the gate company. Additional hours will be charged at our prevailing hourly rate.
• Supply, installation and wiring of gates, gate motors, electric locks, strikes, maglocks and their power supplies are excluded and are to be provided by others. Door and gate hardware must be installed, powered and fully operational before integration (see 17).
• Installation is dependent on others ensuring correct cable positions, suitable back boxes or pedestals at each call station, and ducting to gate and pillar locations where required.
• Where required, mains power for external call stations, gate equipment and any power supplies is to be supplied and installed by the electrical contractor.
• External call stations will be installed to the manufacturer's recommended mounting height and weather protection guidance. Positions that are exposed, or where the camera faces direct sunlight or strong backlight, may affect image quality.
• Remote answering and notifications via the smartphone app depend on the internet connection provided (see 18(a)).
• The client is responsible for managing access codes, fobs and app users, and for keeping them secure.
S13 Multi-Room Sound
• Inspired Dwellings will supply, install and configure the multi-room sound system specified in the proposal, which may include streamers, amplifiers, speakers, subwoofers and control interfaces.
• Installation is based on a wired system using Inspired Dwellings supplied equipment. Integration of existing, client-supplied or wireless equipment is not included unless specified in the proposal (see 17).
• Speaker positions are agreed at design stage. Preparation of speaker cut-outs and housings is to be carried out by others (see S4 and 18(c)). Fire hoods or acoustic back boxes required under Building Regulations are not included unless specified in the proposal.
• Sound quality depends on room construction, furnishings and speaker positions. No guarantees are given as to sound transfer between rooms or floors as it depends on the building construction.
• Where outdoor speakers are specified, ducting and cabling to external positions are to be provided by others. Outdoor speakers are installed to the manufacturer's weatherproofing guidance.
• Streaming services and subscriptions are the responsibility of the client. System performance depends on the home network and the internet connection provided (see S6 and 18(a)).
• Zones, sources and favourites are set up once at commissioning. Further changes will be charged at our prevailing hourly rate.
S14 Smart TV Systems
• Inspired Dwellings will supply, install and configure the TVs, brackets and source equipment specified in the proposal.
• Where we have allowed for installing a client-supplied TV and a larger TV is supplied than was specified, additional labour will be charged (see 21(f)).
• Installation assumes clear, unimpeded access suitable for the size of TV, including the route from the delivery point to the installation position (see 21(b)).
• Installation assumes that the supporting structure required to carry the weight of the TV and bracket is in place. Reinforcement of walls or ceilings is to be carried out by others (see 18(c)).
• TV positions and mounting heights are agreed at design stage. Power, data and AV cabling, and any recessed back boxes or conduit required for concealed cables, are to be installed at each position at first fix.
• We do not recommend installing TVs above working fireplaces or other heat sources, as heat may damage the TV and affect the manufacturer's warranty. Where the client requests this, installation is at the client's risk.
• Aerial and satellite feeds are to be provided by others unless specified in the proposal. TV licences, streaming services and subscriptions are the responsibility of the client (see 18(a)).
• Set-up includes tuning, connecting to the home network and configuring the control system. Set-up of personal apps and accounts is excluded.
S15 Home Cinemas
• Inspired Dwellings will supply, install, configure and calibrate the home cinema equipment specified in the proposal, which may include a projector or display, screen, AV processor, amplifiers, speakers, subwoofers, source equipment and control system.
• Cinema performance depends on room dimensions, construction and finishes. Acoustic treatment, sound isolation and room construction are excluded unless specified in the proposal and are to be carried out by others in line with our recommendations.
• Costs exclude building work required to accommodate cinema equipment, including in-ceiling and in-wall housings, projector mounting points, screen recesses and structural fixings (see S4 and 18(c)).
• Dedicated power circuits for the cinema equipment are to be supplied and installed by the electrical contractor at the positions specified in the Inspired Dwellings design.
• Adequate ventilation or cooling for cinema equipment locations is to be provided by others (see 21(e)).
• The room must be complete, clean and dust-free before equipment is installed, as dust can permanently damage projectors and other optical components.
• One audio and video calibration session is included. Calibration requires a quiet room with final wallcoverings, flooring, window treatments and furnishings in place. Recalibration required due to later changes to the room, furnishings or equipment will be charged at our prevailing hourly rate.
• Picture quality is affected by ambient light. Blackout window treatments and cinema lighting control are not included unless specified in the proposal (see S8 and S9).
• Streaming services, subscriptions and content are the responsibility of the client. Availability of 4K, HDR and immersive audio formats depends on the source, content and internet connection provided (see 18(a)).
• Projector light sources and other consumable parts are covered only by the manufacturer's warranty (see 13(b)). Damage caused by excessive volume or misuse is not covered.
S16 Smart Home Control
• Inspired Dwellings will supply, install, programme and commission the smart home control system specified in the proposal, which may include a control processor, touch panels, keypads, remotes and the user app.
• Stable, high-performance internet access is required for commissioning and ongoing functionality (see 21(a)).
• Costs are based on integration of Inspired Dwellings supplied systems. Integration of third-party systems will be charged in accordance with 17.
• Programming is based on the functionality agreed at design stage. Changes requested after programming has started will be charged at our prevailing hourly rate.
• Control system licences, software subscriptions and cloud service fees may apply and are the responsibility of the client unless specified in the proposal.
• Manufacturers may change or withdraw features through software or firmware updates. Inspired Dwellings is not responsible for such changes, and time required to apply updates or reprogram the system after Practical Completion will be charged unless covered by a support agreement.
• Integration with voice assistants and third-party apps (for example Amazon Alexa, Google Home or Apple Home) depends on manufacturer compatibility and cannot be guaranteed.
• Remote access to the control system is provided in accordance with 19(a).
S17 Preliminaries
• Generic preliminaries cover project administration, insurances, equipment storage, logistics, and environmental and waste management.
• Preliminaries are priced on the basis of the completion date stated in the agreed proposal or, if none is stated, completion within nine months from deposit. Where the project extends beyond this date, a pro rata fee will be charged monthly thereafter.