24/7 Support Plans
We are here to help
Now that you have realised your vision, we can help you to maintain this vision and keep it updated.
We understand the project does not end when we pack up the empty boxes and go home. That's why we are only a few UK companies to off 24/7 support for our clients and all their systems.
We support ALL AV systems, not just Inspired Dwelling's installations
Every property is different - contact us for pricing and bespoke packages
Preventative Measures
Apparently we had reached a great height in the atmosphere, for the sky was a dead black, and the stars sky was a dead black.
Proactive Monitoring
Apparently we had reached a great height in the atmosphere, for the sky was a dead black, and the stars sky was a dead black.
Remote Troubleshooting
Apparently we had reached a great height in the atmosphere, for the sky was a dead black, and the stars sky was a dead black.
VIP Status
Apparently we had reached a great height in the atmosphere, for the sky was a dead black, and the stars sky was a dead black.
All Day, Everyday
Apparently we had reached a great height in the atmosphere, for the sky was a dead black, and the stars sky was a dead black.
On Call
Issues can arise when it's least convenient. We are here for you in the evening, and on weekends.
Response Times
We can guarantee a response time, whether it is remote or on-site. This will depend on your level of support.
Call Out Rates
If an on-site service is unavoidable, you will have preferential call-out rates.
Remote Assistance
Simply contact your dedicated support line for remote assistance - our expert touch-free offering.
24/7 Email, Text & Chat Support
We are here for you, just get in touch in whatever way is most convenient for you.
24/7 Monitoring
We can pick up potential issues and often fix them remotely before they become problems.
System Health Checks
Our on-site system health checks make sure everything is running smoothly, all the time. These are booked in bi-annually, bi-monthly or even monthly depending on your bespoke support contract and can play a huge role in eliminating issues, before they arise. They include updates for software, firmware, lighting scene settings and well as a tidy-up of AV equipment and personalised refresher training.
Priority Engineer Call-Out
We will make room for you in critical scenarios such as total loss of WIFI, lighting or access control.
Cyber Security
Your security is paramount, so you can trust us to keep your systems secure and updated.
Broadband Service & Support
Fully managed and maintained broadband service via our trusted provider.
